Skip to content
Check stock, delivery and orders for Melbourne building supplies.Check stock, delivery and ordersTrade supply storefront · Melbourne owned · ABN 94 698 156 231
brBuildryTrade SupplyPickup Check hoursWarehouse pickup
TradeAccountCart
Warehouse Pickup Check hours · Warehouse pickup
Buildry support

Help Centre for orders, delivery, returns and trade accounts

Use the links below to reach the right Buildry contact path for orders, delivery, returns or trade enquiries.

Track orderContact support
Track an orderCheck pickup, delivery, material-list review and payment status.Check statusDelivery & pickupCheck warehouse pickup and Melbourne delivery steps.View optionsReturns & damaged itemsStart with the right path for returns, changes, missing or damaged goods.Get supportTrade accountApply for trade account support, material-list review and repeat job planning.ApplyProduct questionsAsk about dimensions, lengths, finishes, stock notes or project suitability.Contact salesBuying guidesRead practical guides and use calculators before building the cart.Browse guides

Start here

Still need help?
SituationBest next stepPage
Order already placedUse order status first. It is the fastest way to check pickup, delivery or payment progress.Open
Choosing deliveryUse the delivery page before checkout so delivery options and site access are clear.Open
Need to return or report a problemUse Returns & Support before sending material back to the pickup warehouse.Open
Trade or bulk orderUse the trade form for ABN checks, repeat materials and long-length delivery notes.Open

Common questions

Terms
Do I need an account to buy?

No. Guest checkout is supported. You can create or sign in to an account when you want saved details or repeat order support.

When do I choose pickup or delivery?

Choose pickup or delivery in the cart or checkout flow. Pickup orders do not need a delivery address; delivery orders need location and access details.

Can delivery change after checkout?

Some long, heavy or mixed orders need a delivery check. Buildry confirms delivery before final payment or dispatch where a check is required.

Can I return cut-to-length timber?

Custom orders, cut-to-length timber and special-order items are not returnable for change of mind, but Australian Consumer Law rights still apply.